Porto City Council: a new vision of public governance built on data

Governance through data: the challenge of centralising and simplifying

The municipal context was complex: multiple sources of information, diverse technological systems, and teams with their own analysis and decision-making methods. The main objectives included:

• Creating a single analytical platform capable of integrating structured and unstructured data
• Significantly reducing the time and cost of producing management information
• Standardising concepts and processes across different services
• Providing clear, real-time access to information
• Establishing a central point for sharing and supporting decision-making across the municipal structure

An integrated, cross-cutting, and scalable response

Minsait addressed the challenge by creating the Management Portal, a solution designed to provide transversal support to municipal services. The approach included:

• Implementation of solid governance-model methodologies
• Analysis, design, and delivery of a single BI platform accessible at different levels of the organisation
• Definition of the corrective, evolutionary, and change-management model

The platform covers areas such as Urban Planning, Environment, Tourism, Education, Procurement, Human Resources, Citizen Services, Inspection, and more. Its design ensures technical robustness and the flexibility to evolve in line with the city’s needs.

Visible results, real impact

• More than 300 active users with direct access to strategic information
• Over 16 municipal services covered
• More than 500 dashboards and reports available
• More than 600 indicators monitored in real time
• Over 30 data source systems integrated

The municipality now takes faster decisions based on reliable, centralised data, a decisive step towards smart governance.

Porto City Council’s project demonstrates how the intelligent use of technology can transform public administration. More than just a platform, the Management & BI Portal represents a cultural shift towards evidence-based decision-making, more agile public services, and better service for citizens.

This case reinforces Minsait’s position as a trusted partner in the digital transformation of the public sector and confirms that technological innovation can generate direct impact on management, sustainability, and people’s quality of life.