Insurance

Accelerating the evolution of the insurance model

A global presence built on knowledge and experience

>120
insurance ecosystem clients
>12
countries where we are delivering projects
>6 M
policies managed with our solutions

The challenges shaping the new insurance landscape

Regulatory pressure, technological progress, and shifting customer habits are driving insurers to evolve their model in a deep and sustained way.

These are the main challenges defining the industry’s direction.

Agility in product design and launch
Seamless, personalised omnichannel engagement
Operational efficiency with adaptability
Regulatory compliance embedded in operations
Technology serving the business, not operating apart from it

Value proposition

An offering that meets the challenges of the insurance industry

Supporting insurers in their transformation

We understand the challenges insurers face, and we know that every organisation is unique. That is why we focus on tailored proposals built on both our own and third-party solutions, combined with operational and back-office services, to address our clients’ needs.

Solving complex problems in a simple way

We provide specific solutions to address concrete business challenges efficiently — from improving personal insurance sales ratios to streamlining and automating claims processes managed through agreements.

Customer-First insurance: hyperpersonalisation, operational efficiency, and emotional connection with the customer

We apply the Customer-First strategy to insurance to transform the customer experience in an increasingly digital, competitive, and regulated environment. The policyholder is placed at the centre, combining omnichannel engagement, hyperpersonalisation, intelligent automation, and 360° accessibility to deliver value-added products and services.

Our approach drives operational efficiency through AI applied to underwriting, claims management, and customer service, while strengthening loyalty and conversion. With solutions such as intelligent contact centres, engaging digital insurance products, and optimised distribution models, insurers can differentiate, scale, and connect with customers at the moments that truly matter.

Revolutionising insurers through AI & Data

We support insurers in their digital evolution with advanced capabilities in artificial intelligence (AI) and data, ranging from AI governance to the automation of repetitive processes and the management of expert knowledge.

In the field of data, we deliver strategic solutions that ensure strong data governance, smooth transitions between systems, and value-driven data exploitation focused on decision-making and the creation of new products. Our approach enables the insurance industry to gain agility, reduce costs, and enhance the customer experience.

Application and core modernisation to boost efficiency and agility in innovation

We drive application modernisation in insurers through strategic plans, benchmarks, and reference architectures, ensuring alignment with business priorities and maximising value with new ways of working, accelerators, and technology enablers.

We transform IT services with a comprehensive approach designed to address the strategic challenges of each organization.

Our frameworks enable us to effectively tackle technological complexity, obsolescence, operational risks, and the misalignment between IT and business, ensuring greater efficiency, resilience, and adaptability.

With over 25 years of experience in managing managed services, we have delivered a direct and measurable impact on our clients’ results: increased team productivity, greater business satisfaction with IT, and the evolution of systems into a true enabler of business transformation.