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Business Process Outsourcing

Optimising critical processes to achieve efficiency, scalability, and a distinctive experience

Scale, coverage, and expertise to transform operations

  • >8.116

    employees

  • >800

    clients

  • 38

    offices in different countries

A fragmented market in transformation

The global IT services market is highly fragmented, with large traditional firms offering end-to-end capabilities and specialised companies focused on innovation.

In this context, margin expectations are constrained by inflation and the shortage of talent. Resilience has been achieved through tighter control of recruitment, contract renegotiation, and greater operational efficiency.

Value proposition

BPO solutions designed to add value at every stage of the process

A distinctive proposition built on five pillars

Market leadership

With a consolidated position in Spain and an international presence, we bring over two decades of experience in BPO services, industry-specific expertise, and execution capacity across all verticals.

Industry specialisation

Strong track record in services for banking, energy, and public administration, with solutions tailored to each client and a focus on delivering tangible results.



Talent and teams

Expert teams in technology and business processes, led by professionals with experience in global and industry operations. Our network combines local talent with offshore capabilities.

Service transformation

Driving the shift towards higher value-added services by reducing non-differentiating processes through reengineering, automation, artificial intelligence (AI), and robotic process automation (RPA).

Comprehensive lifecycle coverage

Integrated services that span from consulting and solution design to development and operation. A single partner to manage the entire cycle of critical processes effectively.

A service offering that covers the full process cycle

In-person support and contact centre services for assistance, training, and advice to end users

640

FTEs

>6.5M

calls/year

>95%

calls answered

  • Confirming y factoring
  • Consumer credit
  • Payment method support
  • Appointment booking and citizen services
  • Advice on technology solutions for SMEs and the self-employed
  • Digital training for citizens
  • Customer service
  • Claims registration
  • Complaints handling (Market conduct)
  • Airport access management
Specialised services in processes that can be replicated across all markets. Optimising every stage through reengineering, automation, and an industry-focused approach

>300

FTEs

>500K

cases processed/year

>350.000

contracting operations/year

  • Document review and operation formalisation
  • Technical, administrative, and order manager provision
  • Self-install kit
  • Claims management
  • Logistics and repair operations
  • Supplier approval and evaluation
  • Processing of CAP subsidies
  • Dependency support service
  • Traceability service
  • Accounting processes
  • Revenue accounting

Specialised and standardised coverage

Document management

Comprehensive handling of business process documentation, including digitisation, verification, indexing, and export services.

>100

specialised
FTEs

>200M

pages digitised

>40M

documents catalogued

ICC services and digitisation of:

  • Archives
  • Invoices
  • Judicial and clinical files
  • Administrative records
Corporate back office

Support for key management functions in finance, procurement, and human resources, with an automated approach and guaranteed compliance.

>100

specialised
FTEs

>60.000

invoices processed/year

100%

SLA compliance

  • Orders and invoices
  • Payments and collections
  • Payroll
  • Procurement
  • Returns
  • Functional support
Legal services

Management of the verification of powers of attorney, claims, arrears, litigation, and legal procedures, with the highest compliance standards.

726

specialised
FTEs

>300K

verifications of powers of attorney/year

100%

legal compliance within deadlines

  • Verification of powers of attorney
  • Claims to the Bank of Spain
  • Official communications
  • Inheritance proceedings
  • Arrears and recoveries
  • Judicial and insolvency proceedings
  • Data protection
  • Digital certificates
  • Anti-Money Laundering (AML) services
  • Leasing

Clients

Some of the clients that place their trust in us

News

Explore the latest on our impact

Minsait
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12 . 11 . 2025

Spain, at the forefront of interoperability and the digitalization of peer-to-peer payments in Europe

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Minsait
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11 . 19 . 2025

Nuek anticipates the future of digital payments: Spain, at the forefront of immediacy and interoperability

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Minsait
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10 . 09 . 2025

Spain is gaining ground in digital payments, but the generation gap and the preference for cash are slowing down the adoption of mobile payments among merchants

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Minsait
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09 . 17 . 2025

Minsait and Intercope sign global alliance to meet upcoming regulatory requirements and modernize a2a payment processing systems

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Minsait
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09 . 11 . 2025

Nuek and Visa team up to drive cutting-edge payments for mobility fletes

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Minsait
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08 . 07 . 2025

One in every three consumers still can’t pay the way they’d like to: Nuek observes that there are still invisible barriers to digitalizing payments

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Minsait
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07 . 31 . 2025

Minsait optimizes Paradores’ data to enable it to improve the experience of its 1.5 million visitors

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Minsait
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06 . 12 . 2025

Minsait presents real cases showing how generative ai can overcome complex challenges and generate value for organizations 

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Minsait
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04 . 04 . 2025

Minsait marks a milestone in financial innovation and successfully concludes bank of spain’s digital token experimentation program 

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    BPO | Minsait