Digital and technology consulting

Digital technology and consulting

We combine all digital capabilities needed to create differential experiences and to develop next-generation solutions that directly impact the business

What we do and what we know

We are the unit specialized in designing digital experiences, as well as building and implementing digital products and services.

We support companies, organizations and public institutions in:

  • Transforming their relationship with customers and increasing the value they provide to the public.
  • Increasing the efficiency and productivity of their operational processes.
  • Protecting them against cyberthreats, assuring revenues, and anticipating and mitigating risks.

We create differential experiences and design new business journeys, integrating key third-party technologies in support of advanced customer management models and digital channels. We also develop technological solutions based on new generation architectures, we digitize and automate processes and operations and deploy BigData architectures. We develop advanced analytics and artificial intelligence models which make decision-making more sophisticated, whilst protecting the digital footprint of our clients.

We provide a unique multidisciplinary approach to mastering the most advanced technologies which, when combined in agile models, have the potential to transform businesses.

Digital resume
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Nuevos paradigmas tecnológicos están apalancando la evolución y transformación de los Procesos de Negocio y siendo un factor clave en la eficiencia en los Procesos Operativos

Digital technology and consulting

  • Digital experience

    Digital experience

    We design the optimal products and services for your business. Based on customer insights, we define unique and differentiated experiences that include the relationship with the customer, the value proposition and the brand. And we materialize these into customer journeys, with omnichannel vision and digital focus.
    Research and ideation of new digital products and services
    We understand the needs of the users, learn their consumption patterns and behaviors and develop new digital products and services.
    Digital design and user experience
    We design added-value digital products and services with the best possible visual, interactive and technological support in line with your company's omnichannel strategy.
    Customer experience
    We transform digital analytics into insights, enabling us to make better business decisions, gain deeper insight into the customer's experience and optimize the journey.
    Digital marketing strategy
    We define the digital strategy of channels, the company model's approach and the go-to-market in the digital context in order to optimize processes and results.
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  • CRM and digital channels

    CRM and digital channels

    We design, implement and integrate the technological solutions that support business processes as well as the coordinated interaction with customers in all channels, mastering third-party products and the most important opensource technologies.
    CRM
    We implement and integrate CRM solutions in customer engagement ecosystems, to simplify and optimize commercial and customer care processes.
    Sales & field service solutions
    We implement optimization solutions for commercial or operational work in the field, increasing productivity and fully-mobile real-time management.
    Digital marketing solutions
    We implement and manage digital marketing platforms focused on increasing the accuracy, customization and efficiency of commercial actions coordinated across all channels.
    Web & portals
    We implement intelligent content-management solutions and create advanced collaboration dynamics that enhance engagement with customers, the public, suppliers and employees.
    eCommerce
    We guarantee the best shopping experience and highest conversion levels in the online channel, with end-to-end solutions, maximizing sales opportunities in an omnichannel environment.
    Mobility & virtual/augmented reality
    We can mobilize any of our clients' processes, creating differential interactions and facilitating "anywhere access" to information and decision making.
    Front
    We design and implement architectures, facilitating multi-device web access to clients, optimizing cost and time to market of the solutions to be built.
    Smart contact centers
    We implement the new generation of contact centers with greater automation, capitalization of all data and robotization of processes so that interactions are as customized and contextualized as possible with maximum efficiency.
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  • Digital operation

    Digital operation

    We enable a complete transformation of operations, mitigating operational risk, achieving relevant improvements, increasing quality and productivity, accelerating your business and ensuring its multi-channel thrust to provide a competitive advantage.
    RPA & digitization
    We robotize and apply artificial intelligence to all types of business processes: front office for customer care services, integration with legacy systems, internal backoffice or outsourced through large BPO. We digitize and capture image or video from any device, using artificial intelligence to extract, classify and route content and data.
    Digital content management
    We implement content-management solutions that enable the development of information and knowledge governance (to tackle the complexity and diversity of regulatory environments, as well as multichannel availability), making searches simpler and more agile with sophisticated yet user-friendly interfaces.
    B2B processes
    We digitize B2B processes in company ecosystems, introducing automation and traceability in areas such as banking information exchange, electronic invoicing, payments and supply chains.
    Geospatial & location
    We implement geospatial solutions and capabilities focused on spatial variables and the geographical contextualization of data in areas such as asset management, logistics and supply and communication networks. We know, highlight and contextualize the physical location of people, assets or events, increasing the intelligence of processes and improving decision making.
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  • Data technology and advanced analytics

    Data technology and advanced analytics

    We design and implement governance models and architectures that make it possible to capitalize all internal and external data - a basic asset of our clients which can be converted into key business intelligence, through sophisticated advanced-analytics techniques.
    Business analytics
    We create functionally-specialized repositories, integrate and process data and design advanced visualization mechanisms for business KPIs, to facilitate decision-making in organizations.
    Data quality & governance
    We design, implement and manage operational and organizational models and tools, guaranteeing the quality and life cycle management of data as a key asset that our clients possess, both in traditional information systems and in BigData environments.
    Big Data
    We design and implement Big Data architectures and technologies that facilitate the utilization of large data flows, without limitations due to their internal or external origin, their structured or unstructured nature, their volume or temporary nature, with the aim of generating new business opportunities.
    Data science & algorithms
    We design models that, when applied to the data, predict how people, assets or processes will behave, by combining multiple statistical and mathematical methods, artificial intelligence techniques, market tools and industry knowledge—both open source and expert.
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  • Next generation architectures

    Next generation architectures

    We design and execute the programs for IT evolution and transformation of our clients. We design and implement new digital architectures and infrastructures leveraged on paradigms such as cloud, opensource, APIfication and microservices.
    IT strategy
    We identify and develop services, processes, organizations and technology in alignment with the current and future goals.
    IT governance & PPM
    We define and implement a framework for control of IT, through project and portfolio management tools that enable the correct decision making to achieve IT strategy objectives.
    Open IT models
    We collaborate with our clients in applying open business models with a focus on their projection and the consumption of data and services.
    New software architectures & apification
    We design the architectural evolution of our clients' solutions through the implementation of disruptive IT ecosystems based on the concepts of APIfication and technological efficiency.
    IoT architectures
    We design and implement solutions based on hyperconnectivity and utilization of the data and sensory events that the Internet of Things increasingly provides.
    Integration architectures & BPM
    We design, implement, and optimize business processes and integrate systems enhancing the value of existing assets.
    Cloud architectures
    We transform the IT function of our clients and the technological solutions map that supports their business, based on the benefits offered by the cloud paradigm.
    Hardware architectures & infrastructures
    We respond to the new challenges of the datacenter, deploying and transforming mission-critical HW architectures aimed at ensuring the efficiency and availability of business processes in any mode - on premises, cloud or hybrid.
    Agile/DevOps & other methodologies
    We automate the design and software development life cycle integrating it with infrastructure management within a framework of agile processes.
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  • Emerging digital technologies

    Emerging digital technologies

    Our experts, methodologies and utilities mean that we can apply the most disruptive technologies to the real business processes of our clients in a way that is practical and valuable.
    Blockchain
    We provide an entire framework of utilities and capabilities for reinventing business processes and for creating solutions to enable new low-cost models for loyalty, traceability, participation and the management of evidence and contracts supported by different blockchain types.
    ChatBots
    We create conversational interfaces with high levels of engagement, a special focus on the Spanish language and ensuring privacy/ownership of information for our clients.
    Artificial intelligence and cognitive technologies
    Artificial vision, language technologies, deep & machine learning are some of the ingredients in the race to digitally transform your business.
    Sandbox as a service
    We provide an entire technological innovation lab, along with its governance and execution capabilities supported by agile and DevOps methodologies, so that our clients can explore innovative use cases, reducing the risks and entry barriers to the adoption of disruptive technologies.
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  • Cybersecurity

    Cybersecurity

    Our large expert team is equipped with our proprietary technology which can handle risk management through prevention, early response, protection and real-time reaction to digital threats.
    Managed security services
    Our managed security services enable delegation of the level of expertise necessary to execute continuous security-related tasks (monitoring, analysis, alert, response, administration and security technology management).
    Consulting, certification and accreditation
    We offer high-level consulting experience as well as accreditation in defence and outer space systems for the handling of classified information, protection of critical infrastructures, securing of air traffic control systems and cybersecurity design in nuclear power plants.
    Training
    We provide expert services in training, instruction and skills-building that can be imparted from any device anywhere, anytime.
    Industrial cybersecurity
    Minsait has expertise in the securitization of industrial environments such as SCADA systems, control systems, smart metering, embedded systems for Smart City and home automation, onboard systems, etc., enabling us to provide a complete solution with our own staff.
    Digital identity
    We can apply our knowledge of biometrics, electronic documentation, PKI, eSign, identity and access governance, mobility and cyberintelligence, placing it at the service of your business by creating and operating solutions for the verification and management of the identity lifecycle.
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Supported by the best partners in the market

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Specialized partners
Open source technologies
  • Cloudera
  • Qlikview
  • Stratio
  • Tableau
  • Avaya
  • Genesys
  • Nuance
  • Xamarin
  • Presence
  • Fujitsu
  • Opentext
  • Alfresco
  • Abby
  • Kofax
  • Blueprism
  • Magento
  • Liferay
  • ESRI
  • Smallworld
  • Intergraph
  • Autodesk
  • CartoDB
  • MongoDB
  • Gitlab
  • Hyperledger
  • Ethereum
  • Ripple
  • Apache
  • Hadoop
  • Apache Kafka
  • Apache Spark
  • Spring
  • Elasticsearch
  • Solr
  • Angular JS
  • React JS
  • Bootstrap
  • Drupal

We tackle projects that impact on the business

  • We create bots capable of providing new conversational experiences that are rich, natural and efficient.

    Developed in open source on private cloud and on-premise systems to ensure privacy, our bots focus on learning, memory/context, empathy and proactivity to provide a unique interaction experience in the spanish language.

     

    Developed in open source on private cloud and on-premise systems to ensure privacy, our bots focus on learning, memory/context, empathy and proactivity to provide a unique interaction experience in the spanish language.

  • Our cloud migration technology enabled a top player in the Spanish electricity sector to go cloud in record time.

    We have migrated more than 50 applications (including productive and non-productive environments) in record time thanks to a proprietary methodology that minimizes risks in productive environments, and adapts the deployment and the software architecture of applications.

     

    We have migrated more than 50 applications (including productive and non-productive environments) in record time thanks to a proprietary methodology that minimizes risks in productive environments, and adapts the deployment and the software architecture of applications.

  • We improve the detection and fraud-management systems of tax agencies.

    Our design of BigData architectures, together with our DataScience capabilities, have enabled us to develop new predictive models that have improved effectiveness by up to 85% in different business cases.

     

    Our design of BigData architectures, together with our DataScience capabilities, have enabled us to develop new predictive models that have improved effectiveness by up to 85% in different business cases.

  • We create new digital, innovative and personalized medical services.

    Working for one of the major European health insurers, we have designed a new medical service experience and a mobile solution capable of rapidly detecting medical symptoms and establishing patient-doctor communications via chat, audio or video, reducing visit costs by more than 20%.

     

    Working for one of the major European health insurers, we have designed a new medical service experience and a mobile solution capable of rapidly detecting medical symptoms and establishing patient-doctor communications via chat, audio or video, reducing visit costs by more than 20%.

  • We define and implement a customer-centric business strategy.

    We worked alongside Portaventura to implement a 360º vision of its potential customer base. We defined the new digital marketing strategy to determine the best points of contact in the customer's life cycle, and achieved a 350% increase in opens and 600% in clicks in their online channels.

     

    We worked alongside Portaventura to implement a 360º vision of its potential customer base. We defined the new digital marketing strategy to determine the best points of contact in the customer's life cycle, and achieved a 350% increase in opens and 600% in clicks in their online channels.

  • We change the way you position your products by channel/brand.

    The Dynamic Pricing platform makes it possible to analyze the price and promotional mechanics for each SKU at channel/brand level, giving managers access to information on the optimal combination of sales and distribution in real time, based on artificial intelligence, machine learning and real time models in a Big Data ecosystem.

     

    The Dynamic Pricing platform makes it possible to analyze the price and promotional mechanics for each SKU at channel/brand level, giving managers access to information on the optimal combination of sales and distribution in real time, based on artificial intelligence, machine learning and real time models in a Big Data ecosystem.

  • We offer the smart robotization of legal tasks.

    Our unique smart robotization platform combines RPA, cognitive intelligence, Natural Language Processing and advanced OCR features, and is capable of automating Power of Attorney processes, reducing response times from 5 days to 1 day, and cutting costs by 30%.

     

    Our unique smart robotization platform combines RPA, cognitive intelligence, Natural Language Processing and advanced OCR features, and is capable of automating Power of Attorney processes, reducing response times from 5 days to 1 day, and cutting costs by 30%.

  • We combine satellite images, algorithms and BigData architectures to develop advanced GeoAnalytics models.

    Thanks to the intensive processing of satellite images, we can help in the development of strategic governmental plans, and we can minimize risk and fraud in the business environment thanks to our sophisticated simulation and prediction models.

     

    Thanks to the intensive processing of satellite images, we can help in the development of strategic governmental plans, and we can minimize risk and fraud in the business environment thanks to our sophisticated simulation and prediction models.

  • Identifying what activates the "buy button" to increase conversion by 250%.

    A strategic design based on research provided us with five key insights into changing the way one of the top global telecommunications operators sold its products and services. We identified the most effective sales techniques to apply on the online channel as well as the key elements in the experience that would meet the customers' needs and desires.

     

    A strategic design based on research provided us with five key insights into changing the way one of the top global telecommunications operators sold its products and services. We identified the most effective sales techniques to apply on the online channel as well as the key elements in the experience that would meet the customers' needs and desires.

  • Loterías y Apuestas del Estado at your fingertips.

    We have created an app capable of placing bets (in 1 single step, through voice activation or through a guided step by step process) where the bettor can consult previous bets and results without leaving the application. The result: an increase of more than 10% in the volume of bets.

     

    We have created an app capable of placing bets (in 1 single step, through voice activation or through a guided step by step process) where the bettor can consult previous bets and results without leaving the application. The result: an increase of more than 10% in the volume of bets.

  • We have designed a new "Angel Customer Care" model for the hotel sector.

    Our solution provides insight into the customer throughout the travel experience, providing a 360º view of the characteristics, peculiarities and preferences, making it possible to customize a unique offering to each traveller at the right moment. Thanks to the model, one of the most important hotel chains worldwide is now able to delegate part of the marketing burden to the hotels.

     

    Our solution provides insight into the customer throughout the travel experience, providing a 360º view of the characteristics, peculiarities and preferences, making it possible to customize a unique offering to each traveller at the right moment. Thanks to the model, one of the most important hotel chains worldwide is now able to delegate part of the marketing burden to the hotels.

  • New technology management models that are service-oriented and based on APIfication.

    We actively participated in the technological transformation of the PoS Terminal management and backoffice system of one of the top supermarket chains in Europe. To do so, we created a new system that centralized and standardized the transactions in more than 5000 PoS in 5 countries.

     

    We actively participated in the technological transformation of the PoS Terminal management and backoffice system of one of the top supermarket chains in Europe. To do so, we created a new system that centralized and standardized the transactions in more than 5000 PoS in 5 countries.

  • We redesigned the IT strategy of a leading insurance company in Spain to anticipate the future business landscape.

    Using benchmark technology-architecture models and proprietary assessment tools, we aligned the technological strategy with the business needs whilst assuring coexistence with the current systems. We identified levels of maturity by area and defined a roadmap that again boosted IT as the strategic lever of the business.

     

    Using benchmark technology-architecture models and proprietary assessment tools, we aligned the technological strategy with the business needs whilst assuring coexistence with the current systems. We identified levels of maturity by area and defined a roadmap that again boosted IT as the strategic lever of the business.

  • Robotization of customer care processes in Brazil.

    We have streamlined and increased the operational capacity of a contact centre of more than 100 FTEs for one of Brazil's major financial institutions. The result was the improvement in SLAs and a 99% reduction in operational errors during the provision of end-to-end credit-card management services.

     

    We have streamlined and increased the operational capacity of a contact centre of more than 100 FTEs for one of Brazil's major financial institutions. The result was the improvement in SLAs and a 99% reduction in operational errors during the provision of end-to-end credit-card management services.

  • We design new gamified experiences in which users compete to hunt for offers.

    We have developed an app that enables brands to create a gaming experience that seeks a more active and direct involvement of the customer. This is achieved by creating new points of contact and a greater frequency of relationship—ultimately improving the sales opportunity contexts and building loyalty.

     

    We have developed an app that enables brands to create a gaming experience that seeks a more active and direct involvement of the customer. This is achieved by creating new points of contact and a greater frequency of relationship—ultimately improving the sales opportunity contexts and building loyalty.

  • Creation of a network of brand portals and a fully-customized online store for Telcos.

    Developed on a new architecture based on the separation of layers, it enables the businesses to manage rates, handsets, fixed telephony, TV and bundled packages. It also has an OMS that manages the supply flow of each type of order.

     

    Developed on a new architecture based on the separation of layers, it enables the businesses to manage rates, handsets, fixed telephony, TV and bundled packages. It also has an OMS that manages the supply flow of each type of order.

  • We support banks during their transformation to an Open Banking model.

    With the emergence of new regulatory models (such as PSD2), the transformation has enabled one of the most innovative spanish financial institutions to develop new financial products through new technologies (Open API, microservices, Big Data, Analytics, Real Time and Cloud), and to exploit and monetize the shared use of the data available.

     

    With the emergence of new regulatory models (such as PSD2), the transformation has enabled one of the most innovative spanish financial institutions to develop new financial products through new technologies (Open API, microservices, Big Data, Analytics, Real Time and Cloud), and to exploit and monetize the shared use of the data available.

  • We modernized the Inversis web channel providing the business with the maximum agility.

    Construction of a new front-end architecture for Inversis, based on a stateless architecture and authentication/authorization standards (OAuth tokens) through an API Manager. The modular approach made it possible to reduce by 50% the production readiness events and automate 100% of the tests, as well as providing maximum agility to the web channel business.

     

    Construction of a new front-end architecture for Inversis, based on a stateless architecture and authentication/authorization standards (OAuth tokens) through an API Manager. The modular approach made it possible to reduce by 50% the production readiness events and automate 100% of the tests, as well as providing maximum agility to the web channel business.

  • We transform tourism experiences and create value.

    As part of the framework of the Integral Tourism Plan of Galicia, we have created a platform that gives pilgrims access to the information of services provided by 800 businesses—which has reached more than 1 million downloads and has increased service usage by 70%.

     

    As part of the framework of the Integral Tourism Plan of Galicia, we have created a platform that gives pilgrims access to the information of services provided by 800 businesses—which has reached more than 1 million downloads and has increased service usage by 70%.

Some of our clients

  • Financial services
  • Telco and media
  • Electricity, gas and energy
  • Distribution & consumption
  • Industry
  • Transport and infrastructure
  • Public Administration
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