Water Utilities

At Minsait, we leave our mark on people, and on our customers, by developing a portfolio of specific solutions and services (Smart Water) that respond to challenges in the sector.

+50M
people have water every day thanks to the help of our technology
+30
the world's Water Utilities companies trust us as technological partners
+4
continents benefit from projects developed by our teams

Our value proposition

Products & Services

Diversify into new digital services

Leadership in smart homes

We improve daily life in homes with IoT solutions that encourage the efficient consumption of resources and a better user experience. Revitalising sustainability

Digital future of cities

We transform the functioning of cities with our suite of products and services for “Smart Cities” to improve the lives of their citizens. Leaving a mark on today and tomorrow

Development of the circular economy

We promote new waste management delivery models through IoT and Big Data to achieve collective circular economy objectives. Opening up new pathways

Maximise consumption efficiency

Promotion of water footprint development

We improve water use efficiency through the application of sensorisation, IoT, intelligence and advanced analytics technologies. Growing in a sustainable way

Gamification of water consumption

We promote responsible water consumption through the application of simulation and gamification techniques. Revitalising sustainability

Develop effective business offerings

Comprehensive design of products and services

We design and launch new products and services customised to the needs of our customers. Creating trends

Sales & Marketing

Creation of differential customer experiences

We build differential experiences at contact points through the analysis of friction points, customer feedback programmes and the design of innovative customer journeys. Mark Making

Smart management of the relationship with customers

We promote smart management of the customer relationship by using CRM tools to improve their experience and link with the brand. Discovering new possibilities

Optimisation of branding and digital marketing

We design the branding and digital marketing strategy for companies and optimise the channels with a focus on conversion. Putting the future to the test

Transform interaction channels

Creation of digital channels

We promote recruitment, hiring and self-service processes through digital channels based on customer experience and new generation architecture. Opening up new pathways

Sales force optimisation

We improve the management of sales forces, with mobility solutions for planning, execution and intelligent monitoring, improving the productivity of the channel. Enabling growth

Digitalisation of the contact centre

We optimise contact centres through robotisation, automation and the smart routing of interactions between physical and virtual agents. Creating references

Digitalisation of business operations in the field

We optimise the cycle of business operations in the field, with mobility technologies, IoT and analytical techniques to speed up interaction with the customer. Generating closeness and stability

Management of the meter-to-cash business cycle

We manage and control the utilities business cycle, from measurement to collection, ensuring the stability and integrity of the process. Continually improving

Income insurance

We ensure the income of the utilities by controlling water, billing and collection on Big Data, Analytics and artificial intelligence platforms. Making a difference

Catchment & Purification

Planning and optimisation of catchment and purification investments

We optimise growth strategies in water catchment and purification capacity with advanced predictive delivery models. Visualising its projection

Optimisation and smart management of maintenance

We promote global maintenance management, with flexible tools and advanced analytics, to maximise the use and reliability of assets. Improving at each step

Predictive management of catchment and purification assets

We develop predictive maintenance delivery models on critical assets for the catchment and purification of water, using advanced analytics to anticipate faults and be able to act in advance. Generating new opportunities

Operate with maximum reliability

Advanced operation of catchment and purification plants

We control the operation of water catchment, purification and treatment plants, optimising the use of resources and respect for the environment. Enhancing security

Digitalisation of plant operations

We manage generation assets based on IoT mobility solutions, sensorisation, advanced analytics, augmented reality and simulation. Always innovating

Cybersecurity control of catchment and purification plants

We promote new monitoring and supervision delivery models for plant cybersecurity to increase the level of protection using the most advanced techniques and a highly qualified team. Consolidating the progress

Optimise energy management

Energy market intelligence and planning

We design and execute energy planning and optimisation of operations in water markets. Opening up new pathways

Management of wholesale energy contracts

We manage contracts for the purchase and sale of energy and energy products, ensuring the process. Investing maximum efficiency in our guide

Transmission & Distribution

Transform network asset management

Water network planning and development

We develop advanced delivery models in network planning and development, supported by geospatial technology, mobility and optimising the costs of human and material resources. Shaping its pillars

Optimisation and smart management of maintenance

.We promote global maintenance management, with flexible tools and advanced analytics, to maximise the use and reliability of assets. Improving at each step

Predictive management of network assets

We develop predictive delivery models on critical network assets, using advanced analytics to anticipate faults and act in advance. Generating new opportunities

Operate with maximum reliability

Advanced network operation

We optimise the operation of water networks, using geospatial technology and incorporating real-time information and analytics. Ensuring no detail is overlooked

Digitalisation of technical operations in the field

We manage network assets through IoT solutions, sensorisation, advanced analytics, augmented reality and optimisation of operations in the field. Continually improving

Cybersecurity in control of networks

We promote new monitoring and supervision delivery models for network cybersecurity to increase the level of protection using the most advanced techniques and a highly qualified team. Protecting the pathways of progress

Energy telemetering and control

We manage telemetering and water control in networks using interoperable solutions based on Big Data technology. Laying the foundations of the future

Corporate Services

Digitalise back-office operations

Smart automation of operations

We optimise business processes through digitalisation, automation and robotisation to improve operational efficiency. Continually improving

Comprehensive content management

We comprehensively manage an organisation's information through capture solutions, image processing and document management to both protect and facilitate access to it. Creating trends

Streamline the supply chain

Optimisation of logistics and warehouses

We improve logistics and warehouse management using sensors, IoT, Big Data and advanced algorithms that allow us to anticipate the future. Activating new opportunities

Promotion of the purchasing function

We optimise the supply chain and collaboration with strategic suppliers to improve the company's level of competitiveness. Laying the foundations of the future

Opening of digital markets

We promote B2B relationships with customers, partners and suppliers through a digital platform that facilitates the automatic exchange of information. Changing the rules of the game

Innovate in human resources management

Digital connection with the employee

We create new links and forms of communication among employees through the mobilisation, gamification and use of artificial intelligence to improve engagement and productivity. Laying the foundations of the future

Transformation of HR processes

We promote new ways of managing people to build the future together. Humanising processes

Improve economic-financial management

Transformation of economic-financial processes

We ensure the design and implementation of corporate strategies in financial departments with maximum efficiency. Consolidating the progress

Management intelligence

We design delivery models and tools that, through mass data processing and the application of advanced algorithms and artificial intelligence techniques, provide information in real time and project the future. Excelling at all times

Enhance general services

Commitment to sustainability

We build the sustainable development delivery model, managing environmental and energy impacts. Leaving a mark on today and tomorrow

Critical infrastructure protection

We build critical infrastructure protection architecture that enable us to secure new device connectivity paradigms. Consolidating the progress

Digitalisation of the vote in shareholders' meetings

We manage the identification and voting processes of shareholders’ meetings for companies. Activating new opportunities

Streamline corporate transformations

Acceleration of merger processes

We consolidate company growth through the integration and homogenisation of processes. Laying the foundations of the future

IT & Cybersecurity

Accelerate new digital IT delivery models

Creation of digital architecture

We build IT architecture based on API-fication, microservices and cloud infrastructure as a catalyst for digital transformation. Consolidating the progress

Transformation to Agile and DevOps

We lead the transformation towards agile work methodologies, reducing the time-to-market of digital products. Creating references

Promotion of hybrid infrastructures

We accelerate conversion to the cloud to maximise the speed, scalability and availability of platforms. Always innovating

Digitalisation of the workplace

We transform the way of working with connected devices and innovative technologies. Activating new opportunities

Optimise the installed IT base

IT simplification

We optimise IT and processes through transformational projects and using our end-to-end capabilities. Making exclusive use of excellence

Optimisation of applications operations

We consolidate application maps through industrialisation, a highly specialised network and robust development platforms. Turning maximum efficiency into our guide

Infrastructure automation

We innovate platform management using machine learning, RPA and automation techniques. Creating references

Network optimisation

We develop technology solutions and the services required to guarantee that efficient, optimised and secure communication networks are available. Making a difference

Protect the business

Co-creation of protection culture

We enhance cybersecurity culture through specific training and awareness programmes. Always looking for new ways to do things

Leadership in regulatory compliance and technical audits

We promote compliance with standards and regulations with a focus on continuous improvement to traditional methodologies, making the opportunities they provide tangible. Always innovating

Innovation in digital identity

We transform digital identity services, from the onboarding of users to user profiling to the use of digital signature for collecting consents. Always enhancing innovation

Comprehensive data protection

We build comprehensive protection ecosystems of information based on its value and compliance requirements. Ensuring no detail is overlooked

Ensure IT security

Transformation of cybersecurity infrastructure

We optimise cybersecurity architecture to guarantee protection, offering the very best technologies with flexible marketing delivery models. Discovering new possibilities

Comprehensive cybersecurity management and response to incidents

We promote new monitoring and supervision delivery models for corporate cybersecurity to increase the level of protection using the most advanced techniques and a highly qualified team. Protecting the pathways of progress

We tackle projects that impact the business

We are committed to technology as the forerunner of teamwork

We help AyA Costa Rica optimise work flows to improve the efficiency of its processes and communications with its employees, thanks to Minsait’s solution, Indra Workforce Management: InDROP WFM is available to office workers and outsourced staff using the mobile solution for their processes.

We help AyA Costa Rica optimise work flows to improve the efficiency of its processes and communications with its employees, thanks to Minsait’s solution, Indra Workforce Management: InDROP WFM is available to office workers and outsourced staff using the mobile solution for their processes.
We increase the efficiency of how water is managed in Mexico

We promote the physical and commercial minimisation of water losses of Aguas y Drenaje de Monterrey, by means of identifying and analysing the leakage points with Minsait’s tool, InDROP NBA (Network Balance Analysis). The Mexican company received an award from the BID for its efficient management of losses.

We promote the physical and commercial minimisation of water losses of Aguas y Drenaje de Monterrey, by means of identifying and analysing the leakage points with Minsait’s tool, InDROP NBA (Network Balance Analysis). The Mexican company received an award from the BID for its efficient management of losses.
We detect and anticipate water management irregularities thanks to Smart Water

The purpose of the project was to optimise water exploitation and operation processes, commercial cycle management and back office. Minsait’s technology was used to achieve a greater control over the service quality to prevent, detect and implement the corrective measures against fraud and analyse possible irregularities in the consumption readings and billing processes.

The purpose of the project was to optimise water exploitation and operation processes, commercial cycle management and back office. Minsait’s technology was used to achieve a greater control over the service quality to prevent, detect and implement the corrective measures against fraud and analyse possible irregularities in the consumption readings and billing processes.
We design new experiences for new digital customers

Minsait has worked on the design of the Customer Experience for the different companies of the group with the creation of a new Website Framework and the Interactive Bill, to help citizens understand and participate in the water cycle.

Minsait has worked on the design of the Customer Experience for the different companies of the group with the creation of a new Website Framework and the Interactive Bill, to help citizens understand and participate in the water cycle.
We optimise the efficiency of collection processes by outsourcing the functions of the Commercial Cycle

This was achieved by managing readings, outages and reconnections, the implementation of an on-site billing solution, as well as Analytics and Business Intelligence applied to the generation of operating reports.

This was achieved by managing readings, outages and reconnections, the implementation of an on-site billing solution, as well as Analytics and Business Intelligence applied to the generation of operating reports.