Digital Consulting and Technology

We develop chat bots over Opensource, both in the private cloud and on-premise, with the purpose of guaranteeing the privacy of our customers. Our bots combine learning, memory/context, empathy and a proactive approach to offer a unique interaction experience in the Spanish language, creating a natural, rich and effective experience.

We migrate more than 50 applications to the cloud for one of the leading electric utilities of the country in record-breaking time, including production and non-production environments, using our own cloud migration methodology, which minimises the risks in production environments, facilitates the adaptation of the logical deployment architecture and the software architecture of the applications.

We design a fully digital patient assistance service, with an app that offers many different basic assistance services (diagnosis, requests via message, video conference, call back, digital coach, etc.), reducing the appointment assignment waiting times by 30% and the cost associated with face to face appointments by 21%.

With a strategic design based on research, we find out about the five key insights that change how company’s sell, identifying the most effective sales techniques for their implementation in the online channel and the keys that the experience must include to cover the customer’s needs and expectations for one of the main global Telecoms.

The only system capable of gathering all internal and external sales information, allowing us to identify and define opportunities to improve the profitability, maintaining the price image through different action levers: promotion strategy, elasticity of the different products, support provided to the commercial team during negotiations.

The Dynamic Pricing platform can be used to analyse the price and promotional mechanics at the channel/flagship level, to provide real-time information to managers on the optimum combination of sales and distribution, backed by models based on Artificial Intelligence, Machine Learning and Real Time in the Big Data ecosystem.

We develop information aggregation applications, allowing financial institutions and companies from other sectors to offer value-added services to their customers and gain access to detailed information on their financial life and consumption habits. We also complement these solutions by designing credit risk analysis models.

We build a new architecture for the front-office of Inversis, based on a stateless architecture, using authentication and authorisation standards (OAuth tokens) with the delegate procedures of an API Manager. The commissioning procedures have been cut down in half and 100% of all tests have been automated thanks to a modular approach, maximising the agility of the web channel business.

We create an app on which bets can be made in a single step, via voice or with a step-by-step guided system, in which you can check your bets and results without exiting the application. Results: a growth of over 10% in the volume of bets. We design and build new channels to provide a response to the challenges of digital transformation, creating a differentiated user experience and achieving exponential growth, with 20,000 daily users on average.

Using SAP technology, Meliá Hotels International has succeeded in automating key processes, reducing its operating times and optimising the company's cash-flows during its expansion into the Asian and North American markets, maintaining its position as a leader in Spain, Latin America and the Caribbean. We digitalise the entire process, defining a business road map that met the expectations and needs of the Meliá group.

We create a single Robotic Process Automation platform, combining RPA, Cognitive Intelligence, Natural Language Processing and advanced OCR, achieving the automation of the process for the authentication of credentials in banking services, reducing the response times from five days to one day, and the costs by 30%.

We help develop strategic government plans to minimise risks and fraud in companies, with sophisticated Geoanalytics simulation and prediction models, and with intensive processing of satellite images, algorithms and Big Data architectures.

We upgrade the technology systems by transforming the POS management and backoffice system of one of the largest supermarket chains in Europe, creating a new system to centralise and standardise the transactions in over 5,000 stores across 5 countries.

We use benchmark architecture technology models and proprietary assessment tools to put the technology strategy in line with the business needs, without forgetting the coexistence with the current systems. We identify levels of maturity in each area and define a roadmap that drives IT again to its position as a strategic lever for the business.

We create an app that allows brands to create a game experience that seeks for the participation and more active and direct involvement of the customer, creating new points of contact and a higher interaction frequency, improving its sale opportunity contexts and increasing customer loyalty

It allows the business to manage rates, terminals, fixed lines, TV and convergent packages, thanks to the new architecture based on the separation of layers. In addition, it has an OMS that manages the forecasting flow for each type of order.

With the new regulatory models, such as PSD2, this transformation process allows one of the most innovative Spanish financial entities to develop new financial products using new technologies (Open API, micro-services, Big Data, analytics, real time and cloud), increasing the profitability levels and monetising the shared use of its data.

We develop new predictive models, thanks to our Big Data Architectures and Data Science capacities, increasing the effectiveness of the different corporate fraud cases the Tax Authorities face by 85%.

We create a platform as part of the Comprehensive Tourism Plan of Galicia that gathers all information about the services a traveller might need during the Camino de Santiago, including the offers of 800 companies. Until now, the App has been downloaded one million times, achieving a 70% increase in the consumption of services.