Airlines

At Minsait, we leave our mark on the airline sector through our digital transformation of services and solutions, revenue accounting and systems integration, boosting your direct sales, reaching new customers and channels, reducing your technology and operational costs, ultimately protecting and controlling your revenues.

+360M
passengers managed by our solutions
+20
countries in which our services operate
+25
global customers worldwide

Our value proposition

Products & services

Transform the distribution delivery model

Creation of custom tickets with NDC

We are promoting a new distribution delivery model for ticket sales, applying NDC technology to our e-commerce platform to reduce distribution costs and obtain greater control over the offer. Promoting differentiation

Create new product packages around the flight

Creation of Market Places

We enhance the sale of products and services through the integration and management of online suppliers, using customer segmentation in real time. Discovering new business opportunities

Promotion of Smart Travel

We transform the sales process by personalising the offer at each step in the reservation system, through business rules and recommendations managed from our e-commerce platform. Channelling its future

Creation of holiday packages

We improve the user experience by creating custom travel packages adapted to the needs of the passenger using a business rules engine. Changing the rules of the game

Innovate in new business models

Innovation in payment methods

We create new delivery models and technology solutions that favour a simple, safe and sustainable payment experience, configuring the payment methods and options to be shown to each passenger. Differentiating ourselves in every detail

Promotion of innovation

We anticipate the needs of the sector, we understand changes in use and consumption habits and originate new products, digital services and experiences. Opening up new pathways

Creation of new businesses based on data

We promote the creation of new business models, adding value to the company’s data with Big Data techniques and advanced analytics. Activating new opportunities

Marketing & Sales

Optimise the business strategy

Market segmentation

We develop advanced segmentation delivery models for customers and prospects, based on artificial intelligence, for the optimal management of the offer via the airline’s different channels. Ensuring no detail is overlooked

Smart design of the channel mix

We optimise the channel mix with advanced analytics to achieve maximum business efficacy and efficiency. Continually improving

Dynamic price management

We transform the pricing delivery model of Airline products and services with advanced analytical solutions to maximise income. Revitalising the business's present

Promotional intelligence

We optimise the promotions policy based on advanced delivery models and increase the income from direct sales through the application of promotional codes. Enabling growth

Connect with the passenger

Creation of differential passenger experiences

We build differential experiences at the customer points of contact by analysing friction points, promoting customer feedback programmes and designing innovative customer journeys. Mark Making

Smart management of the relationship with passengers

We promote smart management of the customer relationship by using CRM tools to improve their experience and link with the brand. Discovering new possibilities

Marketing optimisation and digital conversion

We design digital marketing strategy and optimise channel conversion rates for income improvement using an engine to generate target pages. Putting the future to the test

Development of loyalty programmes

We channel the preferences of passengers into personalised loyalty programmes to provide personalised offers to frequent travellers. Generating closeness and stability

Discovery of inspirational trips

We develop new alternatives in the reservation flow, through advanced analysis of the needs and motivations of the passenger, improving the user experience. Creating trends

Management of payment methods

We connect different alternative payment tools through an integrative, simple, safe and sustainable solution. Laying the foundations of the future

Transform interaction channels

Optimisation of digital channels for airlines

We optimise, develop and implement new sales and service delivery models, through omnichannel platforms that optimise the user’s digital experience. Ensuring no detail is overlooked

Digitalisation of the contact centre

We optimise contact centres through robotisation, automation and the smart routing of interactions between physical and virtual agents. Creating references

Sales force optimisation

We enhance the management of sales forces, with mobility solutions for planning, execution and intelligent monitoring, improving the productivity of the channel. Enabling growth

Finances

Optimise financial transactions

Revenue Accounting for airlines

We ensure the traceability and integrity of revenue recognition processes with a highly automated, real-time modular solution, and providing support for the outsourcing of operations. Seeking perfection in every detail

Optimisation of trading and risk management for airlines

We transform fuel purchasing and supply operations by managing market risks, by controlling the logistics and finances associated with fuel. Generating new opportunities

Promotion of electronic billing

We improve and digitalise the management and custody of electronic documents, promoting the interoperability of suppliers, sectors, geographies and standards. Making a difference

Fraud reduction

We accelerate fraud reduction techniques through mass data processing and the use of advanced algorithms. Improving at each step

Operations

Optimise the airline’s value chain

Transformation of business processes

We promote business processes by identifying and solving problems with the most appropriate technology, to improve efficiency. Seeking perfection in every detail

Optimisation of fleet and route planning

We promote the fleet mix and the planning of new routes with advanced analysis for airlines. Activating new opportunities

Transformation of airports

We promote the transformation of airports by optimising the airline’s value chain, to improve the passenger experience throughout the “customer journey”. Promoting differentiation

Operate with maximum efficiency and reliability

Intelligence applied to airline management

We transform information and analytics into generation of business opportunities through an analytics solution that optimises the commercial, operational and financial processes of the airline. Always growing

Commitment to international regulations

We accelerate the obtainment of and compliance with the industry’s international certifications based on an ITIL methodology and our extensive knowledge of the sector's regulations. Seeking perfection in every detail

Data quality assurance

We lead projects to assure the quality of data using verification processes on its reliability and effectiveness to guarantee business decisions. Consolidating the progress

Transform asset management

Asset lifecycle automation

We accelerate flexible automation of asset lifecycle management, using modular solutions that incorporate advanced analytics to maximise utilisation and efficiency. Turning maximum efficiency into our guide

Predictive asset management

We develop predictive models on critical operation assets, using advanced analytics to anticipate failure and act in advance. Generating new opportunities

Improve the safety and traceability of people

Digitalisation of activities

We improve processes and activities through mobility and support devices in augmented and virtual reality. Enhancing innovation

Innovation in safety

We increase control of ground operations with advanced monitoring and orchestration systems to ensure employee safety. Promoting safety

Training in virtual environments

We transform the training of flight attendants with virtual simulators, accelerating learning and reducing occupational risks. Discovering new possibilities

Digitalisation of work

We improve the operating processes at ground installations with augmented and virtual reality. Enhancing innovation

Corporate Services

Digitalise back-office operations

Smart automation of operations

We optimise business processes through digitalisation, automation and robotisation to improve operational efficiency. Continually improving

Comprehensive management of documentary content

We comprehensively manage an organisation's information through capture solutions, image processing and document management to both protect and facilitate access to it. Creating trends

Improve economic-financial management

Optimisation of tax management

We optimise management and fiscal reporting, automating the entire lifecycle of taxes to ensure compliance, efficiency and control. Making a difference

Enhance general services

Commitment to sustainability

We build the sustainable development delivery model, managing environmental and energy impacts. Leaving a mark on today and tomorrow

Innovation in energy efficiency

We transform consumption points into distributed energy resources using the most advanced IoT technologies, so that local efficiency is only the beginning. Opening up new pathways

Critical infrastructure protection

We build critical infrastructure protection architecture that enable us to secure new device connectivity paradigms. Consolidating the progress

Digitalisation of the vote in shareholders' meetings

We manage the identification and voting processes of shareholders’ meetings for companies. Activating new opportunities

Transform the relationship with suppliers

Opening of digital markets

We promote B2B relationships with customers, partners and suppliers through a digital platform that facilitates the automatic exchange of information. Changing the rules of the game

Streamline corporate transformations

Acceleration of merger processes

We consolidate company growth through the integration and homogenisation of processes. Laying the foundations of the future

IT & Cybersecurity

Accelerate new digital IT delivery models

Creation of digital architecture

We build IT architecture based on API-fication, microservices and cloud infrastructure as a catalyst for digital transformation. Consolidating the progress

Transformation to Agile and DevOps

We lead the transformation towards agile work methodologies, reducing the time-to-market of digital products. Creating references

Promotion of hybrid infrastructures

We accelerate conversion to the cloud to maximise the speed, scalability and availability of platforms. Always innovating

Optimise the installed IT base

IT simplification

We optimise IT and processes through transformational projects and using our end-to-end capabilities. Making exclusive use of excellence

Optimisation of applications operations

We consolidate application maps through industrialisation, a highly specialised network and robust development platforms. Turning maximum efficiency into our guide

Infrastructure automation

We innovate platform management using machine learning, RPA and automation techniques. Creating references

Network optimisation

We develop technology solutions and the services required to guarantee that efficient, optimised and secure communication networks are available. Making a difference

Protect the business

Co-creation of protection culture

We enhance cybersecurity culture through specific training and awareness programmes. Enhancing security

Comprehensive data protection

We build comprehensive protection ecosystems of information based on its value and compliance requirements. Ensuring no detail is overlooked

We make an impact on our clients’ businesses

We improve the customer experience through our reservation solutions

We have redesigned the ticket booking and purchase processes on the South African Airlines's website, with the implementation of the Internet Booking Engine. With this project, the airline has managed to reduce its distribution costs by up to 70% and increase its sales through the direct channel.

We have redesigned the ticket booking and purchase processes on the South African Airlines's website, with the implementation of the Internet Booking Engine. With this project, the airline has managed to reduce its distribution costs by up to 70% and increase its sales through the direct channel.
We are committed to customisation as one of the keys of online sales for airlines

We drive the use of the most innovative technologies to encourage purchases, flight management, sale of additional services and access to promotions and customised offers for users. Therefore, airlines managed to differentiate their offering by user, classifying their products and services in different segments, improving the user experience and greatly increasing their sales through indirect channels.

We drive the use of the most innovative technologies to encourage purchases, flight management, sale of additional services and access to promotions and customised offers for users. Therefore, airlines managed to differentiate their offering by user, classifying their products and services in different segments, improving the user experience and greatly increasing their sales through indirect channels.
Driving the business of the no.1 airline in Brazil, improving its competitiveness

We increase the competitiveness of GOL, improving the efficiency of its operational management by combining all its revenue recognition processes in a single delivery model. The new revenue accounting system has enabled the airline to create a cloud-based system, reduce its operating costs and accurately control revenues and receivables.

We increase the competitiveness of GOL, improving the efficiency of its operational management by combining all its revenue recognition processes in a single delivery model. The new revenue accounting system has enabled the airline to create a cloud-based system, reduce its operating costs and accurately control revenues and receivables.