The DIATER Case: Optimizing Travel and Expense Management with SAP Concur

Unify travel and expense management in a single solution

Before implementing a unified solution, travel and expense management at DIATER was handled in a fragmented way. Sales staff used a cloud-based expense management tool, while the rest of the employees relied on Excel templates.

This disparity created inefficiencies and made control and integration with the corporate SAP ERP system difficult. The main challenge was to find a digital tool that would allow for the comprehensive management of all aspects of a trip—from the request to the expense settlement—while ensuring ERP integration and compliance with the company’s internal policies.

Implement the SAP Concur solution

After an exhaustive market analysis, DIATER identified SAP Concur as the solution best suited to its needs. SAP Concur not only covers the entire travel management workflow, but also offers native integration with the corporate SAP ERP, enabling a smoother and more efficient implementation. Its advanced capabilities allow for autonomous management of travel requests, instant expense recording through receipt capture via the mobile app, and rigorous, automated control of all transactions.

80% time savings in administrative tasks and 60% in record processing

The implementation of SAP Concur has generated positive results for both end users and administrators. The benefits include:

• Reduction in registration time:
  The time spent entering trip-related information has been significantly reduced. Employees can manage their travel requests autonomously thanks to the integration of the travel agency within the platform.

• Efficiency in expense recording:
  Employees can dispose of physical receipts as soon as expenses are captured through the Concur app, simplifying the recording process.

• Improvement in administration:
  Full traceability and automated controls have streamlined and accelerated the validation of reports, reducing the time spent on administrative tasks.

Quantifiable Results:

• Administrative efficiency:
  An approximate 80% reduction in the time the administration team spends validating and controlling expenses.

• Time savings:
  An estimated 60% reduction in the time end users spend registering trips and expense reports.

The integration of SAP Concur at DIATER has not only optimized travel and expense management but has also improved operational efficiency, contributing to compliance with corporate policies and enhancing employee satisfaction.