Driving operational efficiency for one of Mexico’s leading airlines

A strategic approach to transforming operations

Through a shared, results-driven vision, we worked on four key pillars that enabled the consolidation of a more agile, efficient, and business-focused operation.

Focus on value-added activities
We freed internal resources so the team could focus on its core business and high-value strategic activities.

Efficiency gains and cost savings
We designed actions aimed at improving cost management, generating operational efficiencies, and enabling significant savings.

Focus on continuous innovation
We fostered a culture of ongoing improvement, enabling greater focus on innovative initiatives centred on development and customer experience.

Agility and operational flexibility
We applied specialised expertise to improve productivity, optimise delivery times, and anticipate business needs.

A tailored transformation with measurable impact

Based on continuous-improvement initiatives and specific processes, we designed an operational transformation proposal adapted to the client’s needs, delivering the following key results:

• Stabilisation of operations through technological tools and solutions
• Increased productivity and service quality
• Greater agility in responding to business needs

The solutions implemented ensured optimal team performance and a high level of quality in deliverables, through:

• Automation of activities
  Software development for standardising inputs (Excel and PDF), increasing operational efficiency and reducing errors.
• RPA (Robotic Process Automation)
  Automation of specific processes, improving control, ensuring service levels, and enabling reductions in FTE requirements.
• Preventive controls
  Implementation of control mechanisms to prevent operational errors and minimise fraud risk (validations, queries, and numerical controls).
• BIPO (Business Intelligence & Power BI)
  Use of operational data and development of dashboards to support strategic decision-making.

Visible and sustainable impact

The solutions:

• Reduction in service-level response times: from five business days to 48 hours
• Optimisation of 85% of deliverables across 39 financial macroprocesses (324 deliverables in total)
• Monthly transactional growth from 25,674 to 144,674 operations
• Improvement in service levels: from 98% to 100% in both timeliness and quality
• Successful migration of new critical processes
• Incorporation of new strategic resources to support operations

This success story reaffirms our ability to support leaders in Mexico’s aviation sector in their operational evolution, combining automation, advanced analytics, and change management to achieve high-impact results.