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Smiles Argentina: automatización del sistema de facturación
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Smiles Argentina: automation of the billing system 

We optimised the electronic billing associated with mileage redemption, ensuring operational continuity, tax compliance, and efficiency at scale

In a high-volume transaction environment, where every mileage redemption must translate into an invoice issued correctly and on time, system automation and reliability are essential.

Since 2019, we have supported Smiles Fidelidade S.A. in Argentina through a continuous service covering support, maintenance, and development, aimed at ensuring operational stability and the correct issuance of more than 105,000 invoices per month, a context of high transaction volumes and operational demands.

In an industrialised, large-scale business such as loyalty programmes, daily operations depend on systems capable of processing large volumes of information with precision and traceability. In the case of Smiles Argentina, the electronic billing associated with mileage redemption is a core component of the business and a critical requirement for operational continuity.

The company required a robust and automated platform capable of sustaining growth, meeting regulatory requirements, and responding swiftly to potential incidents, without affecting customer experience or internal efficiency

Automating billing without affecting operations

The main challenge was to consolidate an electronic billing system capable of operating automatically and reliably under massive transaction volumes, without creating friction in day-to-day operations.

In addition, Smiles needed a specialised service to manage incidents related to invoices issued with invalid data or rejected by AFIP (Administración Federal de Ingresos Públicos), ensuring rapid reprocessing of information and business continuity.

The entire project had to be executed while guaranteeing system stability, tax compliance, and operational efficiency.

Backend automation and tailored end-to-end support

To address these challenges, a comprehensive solution was designed and implemented, combining technological development, process automation, and specialised support.

Key actions included:

  • Implementation of an automated backend electronic-billing process, developed using Java technology and directly integrated with AFIP’s Electronic Invoicing web services.
  • Development of tailored functionalities to streamline mileage redemption and the reprocessing of rejected or inconsistent invoices.
  • Delivery of a continuous support and incident-management service, with a specialised team of functional and technical consultants.
  • Ongoing operational support, ensuring system stability and adaptation to regulatory or business changes.

This solution enabled Smiles to consolidate an automated, reliable electronic-billing model aligned with the needs of a high-demand, industrial-scale operation.

Efficiency, continuity, and operational reliability

The implemented solution had a direct impact on the most critical process at Smiles Argentina:

  • Automation of the billing process associated with mileage redemption.
  • Faster reprocessing of invoices in cases of errors or regulatory rejections.
  • Sustained tax compliance in a highly demanding regulatory environment.
  • Greater operational efficiency and reduced internal friction.
  • Guaranteed operational continuity, even under high monthly billing volumes.

The project developed with Smiles Argentina demonstrates how automating critical processes, combined with a specialised support service, strengthens the operations of large-scale industrial organisations. Accurate invoice issuance, efficient incident management, and system stability proved essential to optimising the core of the business.

This experience reaffirms our ability to support leading companies in the industrial sector in optimising critical processes, delivering robust, scalable technological solutions focused on business continuity and efficiency.

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    Argentina Smiles Project | Minsait