It is necessary to move to a new paradigm based on proactivity and sustainability, through the application of innovative and disruptive technologies (biometric identification, process mining, robotic automation of processes, artificial intelligence, advanced analytics, sensor technology, virtual assistants, etc.) to improve care for the system's users who belong to the most fragile and vulnerable groups (people with dependency, disability, social exclusion or at risk of social exclusion, the elderly, victims of gender-based violence, and those in vulnerable groups). ) to improve care for users of the system who belong to the most fragile and vulnerable groups (dependent, disabled, socially excluded or at risk of social exclusion, elderly, victims of gender violence, unprotected and child abuse...), for whom speed of response, effectiveness and agility of procedures, universal accessibility and quality of care are vital factors.

Patricia is a member of Minsait's Innovation Committee, Product Committee and Offer Committee and is Knowledge Leader of the MKM practice, Citizen Services and Social Services.

Prior to joining Indra, she has worked in companies such as Andersen Consulting and BearingPoint.