Skip to main content
Minsait
contact Share

Search form

Share in
  • Twitter
  • Recommend on Facebook
  • Recommend on Linkedin

Languages

  • Español
  • English
  • Português
  • Purpose
  • Services
    Services
    • Artificial Intelligence
    • Business Consulting
    • Advanced Platform Management
    • Cloud
    • Experience Design - Xtudio
    • Networks, Communications and Security
    • Phygital
    • Digital Consulting and Technology
    • Smart Workspace
    • Cybersecurity
    • ERP Consulting
    • Process Management
    • Payments
    • Application Management
  • Industries
    Industries
    • Public Administration and Health
      • Elections and Participatory Processes
      • Health
      • Public Sector
    • Energy
      • Oil & Gas
      • Power & Gas Utilities
      • Water Utilities
    • Industry and Consumption
      • Agroindustry & Consumer Goods
      • Airlines
      • Automotive & Industrial Products
      • Chemical Industry & Natural Resources
      • Engineering, Constuction & Real Estate
      • Pharma & Lifescience
      • Retail & Fashion
      • Services
      • Tourism & Hospitality
      • Transport & Logistics
    • Financial Services
      • Banking
      • Insurance
    • Telco and Media
      • Media
      • Telecommunications
    • Own products
      • Onesait, the ecosystem that will respond to your business needs
  • Talent
    Talent
    • Improve with every step you take and keep growing
      • Careers
    • Begin to build your own future
      • Selection Process
    • Turn opportunities into personal challenges
      • Job Offers Spain
      • Job Offers Italy
    • Turn opportunities into personal challenges

      • Job Offers global
  • Insights
  • News
    News
    • Unique moments to connect, inspire, and transform your business
      • Events
    • Follow our most relevant news
      • Media Room
  • Contact
  • Español
  • English
  • Português
Discovering new trends

Energy and utilities: the journey towards the digitization of the customer relationship

  • Download PDF in italian 2.43 MB
February 7th, 2023
Utilities Water
Utilities Electricity & Gas
Oil & Gas
Business consulting
Digital Consulting and Technology
CRM and Digital Channels

Energy companies' journey toward creating a consistent and integrated relationship with their customers is already in progress. Only 31% of the analyzed companies in the Energy sector say they are able to recognize their customers on all touchpoints. In addition, none of the companies in the sector have achieved the Single Customer View, while 91 percent have only started to build it with some of the data available.

The lack of advanced data integration is probably due to the absence of a technological infrastructure to support it: in fact, none of the companies analyzed has an evolved architecture (based on microservices or Digital Integration Hub).

Download the report " Energy and utilities: the journey towards the digitization of the customer relationship" conducted by the Osservatori Digital Innovation of the Politecnico di Milano in collaboration with Minsait.The report, which involved 602 Italian companies and institutions, analyzes the level of maturity of the digitization of sales channels in Italy, considering aspects such as: the implementation of new touch points, integration between online and offline channels, payment systems offered, the status of migration to the Cloud and cybersecurity.

***

Il percorso delle aziende dell’Energy verso la creazione di una relazione coerente e integrata con i propri clienti è già in corso. Solo il 31% delle aziende analizzate nel settore Energy afferma di essere in grado di riconoscere i propri clienti su tutti i touchpoints. Inoltre, nessuna delle imprese del settore ha raggiunto la Single Customer View, mentre il 91% ha iniziato a costruirla solo con alcuni dei dati a disposizione.

La mancanza di integrazione di dati avanzati è probabilmente dovuta all’assenza di un’infrastruttura tecnologica che la supporti: nessuna delle aziende analizzate, infatti, possiede un’architettura evoluta (basata su microservizi o Digital Integration Hub).

Scarica il rapporto “Energy & Utilities: il viaggio verso la digitalizzazione della relazione con il cliente”, realizzato dagli Osservatori Digital Innovation del Politecnico di Milano in collaborazione con Minsait.Il rapporto, che ha coinvolto 602 imprese e istituzioni italiane, analizza il livello di maturità della digitalizzazione dei canali di vendita in Italia, considerando aspetti quali: l’implementazione di nuovi punti di contatto, l’integrazione tra i canali online e offline, i sistemi di pagamento offerti, lo status della migrazione al Cloud e la cybersecurity.

Download Report in PDF in italian 2.43 MB
  • Twitter
  • Recommend on Facebook
  • Recommend on Linkedin
The authors
Erminio Polito
Executive Director Energy & Utilities – Minsait in Italia
Antonella Camarca
Head of Business Consulting in Italia
https://www.linkedin.com/in/antonella-camarca-095a5a28/?originalSubdomain=it

YOU ARE ALMOST THERE!

Make sure the email address is correct: we will send you the download link to your email.

Image CAPTCHA

The personal data you provide will be processed by Indra Business Consulting S.L, with Tax ID No. B-82627019. The purpose of the processing is to manage the request made through the online channel.

Indra Business Consulting S.L. informs you that you may exercise your rights of access, rectification, erasure, cancelation, objection, limitation of processing and data portability in the terms and conditions specified by the applicable data protection legislation by contacting dpo@indra.es and indicating the channel or matter to address. Click here .

Contact us for know more

  • Contact us for know more

Get to know Minsait's value proposition.

Welcome to the human technological revolution.

PurposeIndustriesProducts
Services TalentNews
 

Now a part of Minsait, complementing its digital offering.

paradigmadigital.com
 

Now part of Minsait, expanding our cybersecurity offering.

sia.es
 

Now a part of Minsait, complementing its digital offering.

paradigmadigital.com
 

Now part of Minsait, expanding our cybersecurity offering.

sia.es

Join the team

Learn about all the opportunities that will enable you to break the boundaries.

Selection Process
Job Offers

Follow our most relevant news.

Media Room

    

© Indra 2024

  • Disclamer
  • Site Map
  • Cookies

Indra

Indra is one of the world's top technology and consulting companies and a technology partner for the key operations of its customers' businesses worldwide.

Visit Indra's website.

Home
An Indra Company
Load more

Your cookie configuration does not allow the visualization of this video

Manage cookies